What a Credit Representative Actually Means

A credit representative is a person or business authorised by the holder of an Australian Credit Licence (ACL) to engage in credit activities — such as providing credit assistance and arranging loans — on the licensee’s behalf. The key point is that a credit representative does not hold the licence themselves: they act under someone else’s licence, within that licensee’s authority.

In this practice, the arrangement is straightforward and we state it plainly: Rohan Manokaran is Credit Representative 565110, authorised to engage in credit activities under Australian Credit Licence 561324, which is held by Loans Only Pty Ltd. The mortgage broking is conducted trading as Eternity Mortgage Solutions. This page explains what that means, who is responsible for what, and the protections that apply. It is general information about the regulatory arrangement, not credit advice.

Australian consumer credit is regulated under the National Consumer Credit Protection Act, which requires those engaging in credit activities to be licensed or to be authorised under a licence. There are two distinct roles in this structure:

• The licensee (ACL holder): Loans Only Pty Ltd holds Australian Credit Licence 561324. The licensee carries the primary responsibility for credit activities conducted under the licence — including supervision, compliance arrangements and professional indemnity insurance.
• The credit representative: Rohan Manokaran (number 565110) is authorised by that licensee to engage in credit activities under the licence.

So the licence is held by Loans Only Pty Ltd; Rohan Manokaran acts under it as an authorised credit representative. Neither Rohan Manokaran nor Eternity Mortgage Solutions holds the ACL. This is a common and standard arrangement in Australian mortgage broking — many brokers operate as credit representatives under a licensee rather than holding their own licence.

When you work with us on a loan, the credit assistance is provided under the authority of the licence holder, within the obligations the law imposes. Those obligations include responsible-lending requirements and, for residential lending, a best interests duty that requires a mortgage broker to act in the consumer’s best interests when providing credit assistance.

We do not describe our credit assistance as independent. In most residential lending scenarios the lender pays broker commission on settlement, and we explain how we are paid in our Credit Guide. What we can say factually is that we compare loans across a panel of lenders, we work within the obligations above, and our remuneration and any potential conflicts of interest are disclosed in writing — in the Credit Guide and Credit Proposal Disclosure — before any application is submitted. The reasoning behind a recommendation is documented and provided to you. Any loan approval still depends on the lender’s assessment, its lending criteria and your circumstances.

Eternity Group operates two separately regulated activities under one roof. The credit side — arranging loans — is conducted by Rohan Manokaran as a credit representative under ACL 561324 held by Loans Only Pty Ltd, trading as Eternity Mortgage Solutions. The accounting and tax side is provided by Eternity Group Accountants as a registered tax agent with the Tax Practitioners Board (registration 25523469).

Keeping the roles distinct is deliberate. Credit questions are answered as credit work under the ACL; tax questions are answered as accounting work under the tax-agent registration. The benefit of one roof is coordination and shared context, not a merging of the two regulated responsibilities. You can read how the two roles fit together for a client in our guide to what an accountant and mortgage broker do.

Because credit activities are licensed, several protections apply. The licensee maintains the compliance arrangements and professional indemnity insurance required of an ACL holder, and as a member of the Australian Financial Complaints Authority (AFCA) there is access to free, independent external dispute resolution for credit and mortgage complaints.

If something is not right, please contact us first so we can try to resolve it internally. If you remain dissatisfied, you can take a credit or mortgage complaint to AFCA — member numbers 111743 (individual) and 111742 (company), phone 1800 931 678, www.afca.org.au. Our full process is on the complaints page, and the formal detail of our credit activities, remuneration and dispute-resolution arrangements is in our Credit Guide.

This page is general information about the regulatory arrangement under which credit assistance is provided. It is not credit advice and does not promise any lending outcome. Rohan Manokaran is Credit Representative 565110 authorised under Australian Credit Licence 561324 held by Loans Only Pty Ltd. Full disclosures are in our Credit Guide.